FAQ

Where do you deliver?

Everywhere in Lebanon.

How long does delivery take?

Usually 2–4 business days after you place your order.

How much is delivery?

$4.00 per order, and free on orders of $100 or more.

How do I pay?

All orders are paid cash on delivery. Please have the exact amount ready for the courier.

Can I exchange an item?

Yes, within 7 days of receiving your order, if the item is unused and in its original packaging.

What if my item arrives damaged?

Contact us within 7 days of delivery and we will give you a full refund, including the delivery cost.

How do I contact you?

Email info@kenz.onl or call +961 76 763 169 with your order number.