Refund policy

Exchange Policy

At KENZ, we want you to love your order. We do not offer refunds, except for faulty or wrong items (see below), but we’re happy to exchange your item.

Exchanges

• You can request an exchange within 7 days of receiving your order.
• Items must be unused, with all tags attached and in their original packaging.
• You can exchange for another size, another color, or another item of equal or higher value (you pay the difference if the new item costs more).
• Items bought on sale or with a discount code can be exchanged under the same conditions.

How to request an exchange
Contact us within 7 days of delivery at info@kenz.onl or +961 76 763 169 with your order number and the item you’d like instead. We’ll arrange the pickup and delivery with our courier.

Delivery costs
The delivery cost for exchanges is paid by the customer.

Faulty or wrong items
If you received a damaged, defective or wrong item, contact us within 7 days of delivery. We will give you a full refund, including the delivery cost.